Service Manager

               Sage ACCPAC and Service Manager are the ideal solution for any service oriented business looking to reduce administrative costs, greatly improve service, increase profits and attain a 360 degree view of their customer. Consider the following benefits:

 
  • The ability to control your entire business from a single point within an integrated accounting solution.
  • Save time and money by effectively managing your labour scheduling, stock availability, job profitability, RMAs, site equipment records, and most importantly, manage your relationship with your customers.
  • Critical analytical business information is readily available to you at all times.
  • You can create Service Level Agreements, Warranty and Meter Agreements to monitor and support your customers.
  • You can use the fault analysis tools to provide a quick and easy method to diagnose faults from symptoms and determine appropriate solutions each time a fault is reported for a question is asked.
  • Better management, better control, better information? Better profitability and service!
Services-Manager


               Sage Accpac/Service Manager is an advanced, highly functional and tightly integrated End-to-End Financial solution for any size company looking to automate transactions and processes within their business?

Major functional areas in Service Manager include ::.

 
Jobs
  • Create templates, quotations, jobs, and projects.
  • Process Invoices, Credit Notes, and Cost Only Entries
  • Create unlimited user-defined custom fields, and check-lists.
  • Create Maintenance Jobs (standard, conditional, and recurring).
  • Notations include graphics, file attachments, and follow-ups.
  • Issue, receipt and requisition Inventory (Materials).
  • Allocate labor, subcontractors, overheads, and equipment to jobs (includes base, employee, model and site rates).
  • Maintain and track work-in-progress (includes many recognition options). Identify profitability at a glance,compare budget variance against actual, identify percentage complete, and determine outstanding revenue
  • Includes multi-currency accounting.
  • Fully integrated to ACCPAC General Ledger, Accounts Receivable, Accounts Payable, Inventory Control, Purchase Orders, Serialized Inventory, eTransact (web store), CRM, and includes internet and mobile solutions.

Employees
  • Labor tracking and job planning.
  • Schedule jobs and employees with drag and drop tools.
  • View workloads, plan ahead, allocate resources, record actual times, manage conflicts, and reschedule employees / jobs.
  • Track resource utilization, profitability, non-billable time, unallocated time, commissions, and view statistics.
Equipment
  • Tracking of serialized inventory and equipment (includes equipment transfers, rentals, and returns).
  • View history for customers, models and equipment.
  • Ascertain life-cycle financial profitability for equipment.

Agreements
  • Full Agreement functionality, including service level, warranty, rental, and meter based agreements, with definable response prioritization, profitability and more....

Return Authorizations
  • Return Authorization sub-system with supplier and customer returns including warranty tracking, fault analysis, shipment tracking, and exchange/rotation tracking.

Faults
  • A fault analysis function contains a knowledge-base of symptoms, faults and solutions. This assists in the diagnosis and resolution of problems and records information in a knowledge base for future reference.

Query Tools
  • Empower your organization with tools to easily report history and activity for customers and equipment.
  • Print job cards, equipment labels, picking slips, invoices, credit notes, quotations, and contracts can be customized to suit.
  • Over 100 reports and forms to choose from. Reporting tools such as Crystal Reports may be used to create new reports and edit existing reports.
  • And much more...


Download: Service Manager Brochure



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